What matters here is whether or not the issue can be fixed. Apparently, when attempts are made to scan documents, the printer fails to follow through on the command. There is no official error code when the failure happens, but that doesn’t matter. Some users are having problems with the scanner in their HP printer failing to work as it should. The company manufactures some of the best printers and scanners available today, but that doesn’t mean the products are without problems. If you continue facing the same issue after installing the software then you can talk with experts through live chat for help.When it comes down to printers, HP is one of the biggest in the market. This tool can detect missing printer software or problems that might be resolved by installing the updated version of the tool. I have already installed the printer software tool.
Make sure you examine the wireless, wired, or USB connection to get rid of this error message. If HP print and scan doctor is unable to locate or find your printer then you need to check the connections. What to do If HP Printer and Scan Doctor cannot find my printer? There are frequently asked questions on using the HP Print and Scan Doctor software tool. If you still face the offline problem, then follow the complete guide to fix HP Printer Offline.Click on Yes and continue if the screen prompts a message to set your printer as the default printer.Click on Yes and continue if the screen prompts with a message to Turn ON printer updates.If your printer not listed, then follow the onscreen instructions.Firstly, open HP Print and Scan Doctor tool.Resolve Printer Offline Using HP Print and Scan Doctor So, follow the instructions to fix it.Ī shortcut to the tool will be created on your desktop window. Right tick or checkmark means your printer passed the test.Ī setting icon shows there was a problem, and it is fixed now.Īn exclamatory sign shows testing failed and fixing skipped.Ī red cross sign shows there is a problem with the printer.
There will be following icons of the test results shown to you:.Now there will be two options available on your window Fix Printing or Fix Scanning.If there is any connectivity issue, then follow the instructions from the tool to continue.Unable to locate your printer, then first turn it ON, then click on the retry button.Next, you have to choose your printer from the list.Once done, then open HP Print and Scan Doctor and click on Start.Now you supposed to run the”exe” file from the download folder.Guide to Use HP Print and Scan Doctor on Windows
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